Refund policy

We highly encourage that you try our products in small quantities before placing a big order. We want our customer to be happy, but please appreciate that most returned products after back and forth shipping are unsellable and a complete loss to us as well. We therefore, ask our customer to be considerate and reasonable in their return and refund requests.

In general we discourage returns, except in cases where you received a wrong product from our side or the product was significantly damaged in transit. In such cases, we offer a replacement or a refund. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return and replacement.

To be eligible for a replacement or refund, your item must be in the same condition that you received it, unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at CustomerService@GoldBerryLLC.com. If your return is accepted, We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the replacement or a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at CustomerService@GoldBerryLLC.com.